Why do I get a "Connection not private" error?


Sometimes when kids attempt to access an HTTPS site that is blocked for them, they might get the ‘Connection not private’ error instead of being displayed the blocked page. However, there is nothing to be alarmed about when you get this error as your child will not be able to access that site.


If you wish to allow your child to visit that site, you can navigate to the Policy Settings > Allow/Deny and add the website URL there. Click here to learn more.

Note that all screenshots in this article are as viewed on the SecurlyHome app. The parent portal will be rendered differently if you access it in a browser.

Have more questions? Submit a request