You would get an “Email not found” error when logging into your Hub by Securly portal if:
1. The email ID you provided is different from the email ID provided by your school.
2. You have not yet signed up for the parent portal via the weekly activity report.
To resolve the error:
1. Use the email ID where you receive your kid’s weekly activity report and try again.
2. Navigate to your kid’s weekly activity report and click ‘Go to my Parent Portal’ to sign up.